
Frequently Asked Questions
The questions our guests ask most, all in one place. Cannot find yours? Write to us.
Stay
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 12:00. If you arrive early, you can leave your luggage at reception free of charge and start enjoying the hotel's amenities right away.
Is breakfast included in the price?
An open buffet breakfast is included in the price for all room types. Breakfast is served between 07:00 and 10:30 in our sea-view restaurant; for guests leaving early, a breakfast package can be prepared if reception is notified in advance.
Do you accept pets?
Pets weighing up to 10 kg are accepted in designated room types for a cleaning fee of 250 TL per night. Please let us know when booking; pets are not permitted in the pool, beach and restaurant areas.
Is early check-in or late check-out possible?
Early check-in and late check-out requests are accommodated when occupancy allows. Late check-out until 18:00 is charged at 50% of the room rate; if you notify reception of your request the day before departure, availability will be checked and you will be informed.
Is smoking allowed in the rooms?
All our rooms and indoor common areas are non-smoking. You may smoke on your balcony and in the hotel's designated outdoor areas; if smoking occurs inside the room, a special cleaning fee will be added to your bill.
Facilities
Do you have parking, and is there a charge?
Our hotel has both covered and open-air parking, which are free of charge for staying guests. Valet service is also available on request.
Is there a charge for using the beach and pools?
Our private beach, outdoor pool and indoor pool are free of charge for all staying guests. Sun loungers, parasols and beach towels are provided at no charge; the outdoor pool is open 08:00 - 19:00 and the indoor pool 07:00 - 21:00.
Do I need an appointment for the spa and hammam?
Massages and treatments are by appointment; you can book at reception or by calling extension 7 from your room phone. The hammam and sauna can be used without an appointment and are included in your stay.
Is there an internet connection?
You can use free Wi-Fi throughout the hotel, including the rooms, lobby, pool area and beach. The password is printed on your key card; guests holding online meetings can request a high-speed connection from reception.
Booking
What are the booking cancellation terms?
You can cancel standard bookings free of charge up to 7 days before your arrival date. For cancellations made after this period, the cost of one night's stay is charged; early booking and special period campaigns are non-refundable.
Are there discounts for children?
Children aged 0-6 stay free of charge in the same room as their parents. A 50% discount on the room rate applies for ages 7-12, and guests over 12 are charged the adult rate. Baby cot requests are provided free of charge.
Getting here
Do you provide airport transfers?
We offer a private vehicle transfer service from Antalya Airport to our hotel. The transfer is subject to a charge and must be requested when booking or at least 24 hours before your arrival date; once you share your flight details, our driver will be waiting for you with a welcome sign.
Still wondering about something?
Our reception is available around the clock — let us plan your stay together.
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